Reference

Open aksara4dcomwap Privacy Controls

DANA, OVO, GoPay and QRIS receipts, login device data, and account steps are covered in this Privacy Policy so you know what we collect before you open your…

DANA privacy recordsOVO wallet referencesGoPay account checksQRIS receipt handling
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aksara4dcomwap Open aksara4dcomwap Privacy Controls
HELP PATHS

Check Privacy Help Channels

Privacy questions need a clear route, not a long wait. Our team handles account-data requests through live chat, email, and WhatsApp from 09:00 to 23:00 WIB, with extra checks for wallet-related cases.

Live chat privacy desk Use live chat between 09:00 and 23:00 WIB when you need a quick privacy check, such as confirming whether a DANA receipt is linked to your account or asking how cookie consent works.
Email request trail Send privacy requests by email when you need a written trail for account correction, device removal, or wallet-record questions. We may ask for your username and recent login time before making changes.
WhatsApp account check WhatsApp support can help you start a privacy request, but we will not ask for your password, DANA PIN, OVO PIN, GoPay PIN, or QRIS banking app login during the process.
DATA CARE

Browse Data Care Steps

Your privacy settings are tied to how your account is opened, used, and protected. We track session data, wallet references, device activity, and support messages so we can secure access and answer…

Account creation data

When you open an account, we record details needed to identify your profile, such as username, phone number, password status, and referral field if used. These records help us process privacy requests accurately.

Payment reference handling

DANA, OVO, GoPay, and QRIS activity may leave reference codes, timestamps, and account matching details in our cashier records. We use them to confirm wallet activity, handle disputes, and prevent duplicate payment issues.

Cookie and session data

Cookies help us remember login sessions, language selection, cashier state, and security signals. You can clear browser cookies from your device settings, but you may need to log in again afterward.

Device security checks

Account > Security > Active Devices shows recent device access where available. If you do not recognise a session, change your password first, then contact us so we can help check the privacy record.

Retention and removal

We keep records only as long as needed for account service, security checks, wallet disputes, and legal duties. Removal requests are checked against open balances, pending requests, and required transaction records.

Correction request path

If your phone number, name field, or payment reference looks wrong, send a request through Account > Privacy Requests or email support. We may verify recent login time before changing stored data.

Discover Answers On Privacy Requests

Before you join, you should know how your data is handled, how to contact us, and what happens when you ask for a change. These answers focus on account privacy, wallet records, device activity, cookies, and access rules for Indonesia. For anything not listed, use live chat during service hours.

We collect account details needed to create and secure your profile, such as username, phone number, password status, device signal, and cashier activity. Payment references from DANA, OVO, GoPay, or QRIS may be recorded.

Yes. The policy covers wallet reference codes, transaction timestamps, cashier matching records, and support messages about those payments. We do not ask for your wallet PIN or private payment-app password.

Open Account > Privacy Requests, describe the data that looks wrong, and include your username and registered phone number. For payment-related corrections, add the wallet type and transaction time so we can check records.

Go to Account > Security > Active Devices where available, then remove any session you do not recognise. If the device still appears, contact live chat between 09:00 and 23:00 WIB for help.

We keep account and payment records for the time needed to run service, resolve wallet disputes, secure access, and meet legal duties. Removal requests are checked against pending transactions and security requirements.

Cookies may help maintain your session, remember page state, and support security checks while you move through VIP Baccarat, Sportsbook, or other rooms. They do not store your wallet PIN or payment-app password.

This policy explains our data handling, but access and eligibility depend on local law and are available only where local law permits. If you are unsure, contact support before opening or using an account.

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